Welcome to BodySocks Costume Sale! We’re here to make your costume shopping experience as fun and easy as possible. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, feel free to reach out to us at [email protected]. Let’s dive in! 😊
About Our Products
What types of costumes do you offer?
We have a wide variety of costumes to spark your imagination! Our menu includes categories like Animals, Around the World, Boys, Celebrity, Circus & Clowns, Fairytale, Food & Drink, Historical, Men, Sea, TV/Film, Women, and World Book Day. Whether it’s for a party, cosplay, or a special event like World Book Day, we’ve got something creative for everyone.
Are your costumes high-quality and easy to wear?
Absolutely! Our costumes are designed for creativity and comfort. We focus on fun, reliable outfits that make your adventures memorable. From last-minute parties to detailed cosplay, our products are made to bring smiles and ease.
Shipping and Delivery
How long does it take to process and ship my order?
Orders are processed within 1-2 business days. After that, shipping times depend on your chosen method. We partner with trusted carriers to ensure your costume arrives safely and on time!
What are my shipping options?
- Standard Shipping: Costs $12.95 and uses DHL or FedEx. Your order arrives in 10-15 days after shipping—perfect for when you need it ASAP!
- Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery takes 15-25 days after shipping. It’s our way of saying thanks for choosing us!
Where do you ship to?
We ship worldwide to places like Europe, the Americas, and Australia. Unfortunately, we currently do not ship to Asia and some remote areas. We’re always working to expand, so check back for updates!
Can I track my order?
Yes! Once your costume ships, you’ll receive tracking information so you can follow its journey. The real fun begins the moment you click “order”—we make sure it’s a smooth ride to your door.
Returns and Exchanges
What is your return policy?
We want you to love your costume! If you’re not 100% happy, you can initiate a return within 15 days of receiving your item. Just contact us at [email protected], and we’ll guide you through the process.
Are there any conditions for returns?
Items must be in original condition with tags attached. We handle returns with care to ensure your costume adventure stays positive. For details, refer to our Returns & Exchanges section on the homepage.
Payment Methods
What payment methods do you accept?
Paying is a breeze! We accept Visa, MasterCard, JCB, and PayPal. Our secure system ensures a stress-free checkout, so you can focus on the fun part—picking your perfect costume!
Is my payment information secure?
Yes, absolutely! We use industry-standard encryption to protect your data. Shopping with us is safe and simple, just like it should be.
Account and General Inquiries
How do I contact customer service?
You can reach us at [email protected] for any questions or support. We’re based at 2150 Yarbrough Street, Montgomery, US 36110, and we’re happy to help!
Do I need an account to place an order?
No, you can checkout as a guest! However, creating an account might make future orders faster and allow you to track your history easily.
Quick Tip: Remember, your costume adventure starts the moment you order. We’re here to handle the logistics so you can enjoy making memories. Thanks for choosing BodySocks Costume Sale—where every delivery brings a smile! 😊